Privacy Policy

0DUST is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information.

1. Information We Collect

When you book a service or contact us, we collect:

Full name, email address, phone number
Service address and postal code
Booking preferences and service history
Payment information (payments made via e-Transfer or in person; we never store card or banking details)
Communications you send us

2. How We Use Your Information

To process and confirm your bookings
To communicate with you about your service
To send booking confirmations and receipts
To improve our services and customer experience
To comply with legal obligations

3. Payment Processing

All payments are made directly via Interac e-Transfer or in person (cash or e-transfer) upon arrival. We do not process or store any credit card or banking information on our servers. No financial data is stored beyond the booking total and payment method.

4. Data Sharing

We do not sell, rent, or share your personal information with third parties except:

As required by law or court order
To protect the rights and safety of 0DUST or others

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations, typically no longer than 7 years for billing records. You may request deletion of your data at any time by contacting us.

6. Your Rights (Quebec Law 25)

Under Quebec's Act respecting the protection of personal information in the private sector (Law 25), you have the right to:

Access the personal information we hold about you
Correct inaccurate information
Request deletion of your information
Withdraw consent to the use of your information
File a complaint with the Commission d'acces a l'information du Quebec

7. Cookies

Our website uses minimal session cookies necessary for the booking process to function. We do not use tracking cookies or third-party advertising cookies.

8. Security

We use industry-standard SSL encryption (HTTPS) to protect data transmitted between your browser and our servers. Access to customer data is restricted to authorized staff only.

9. Contact Our Privacy Officer

For any privacy-related questions or to exercise your rights, contact us at:
Email: admin@0dust.ca
Website: 0dust.ca
Location: Laval, Quebec, Canada